Required Schedule Flexibility
(1-5 scale with 5 as most flexible): 3
Hours of operations: 8 am-12 pm and 1 pm-5 pm Monday through Friday. We require an even distribution of student workers throughout the day. The Helpdesk provides computer user support for the faculty and staff of the C of O campus.
Primary duties and responsibilities:
Hardware inventory, testing, installation,
Software installation and support,
Hardware and software issue troubleshooting,
Discarded computer equipment refurbishment/preparation for recycling.
Secondary duties and responsibilities:
Sweep, dust, mop and general cleaning of the Computer Center offices,
Trash and recycling material disposition,
Assist technical staff as required.
Ability to communicate effectively and to follow verbal instructions,
Dependability, promptness and faithful adherence to work schedule,
Ability to take direction and adhere to strict procedural guidelines,
Ability to exhibit initiative and perform tasks without direct supervision,
Physical limitations: Must be able to lift and carry large, bulky objects such as computers, monitors, and laser printers.
Eagerness to learn new tasks and skills,
General knowledge of computer hardware and software installation procedures,
General knowledge of Microsoft Office Software,
Flexibility in adapting to the daily requirements of the job.
The Helpdesk provides student workers with the opportunity to gain skills in the high-demand area of Computer Technical Support. The experience gained from this work assignment will prove invaluable as the student seeks professional employment during the post-collegiate phase of their career.
The student will:
Adhere to a schedule and demonstrate time management skills through their work,
Clean desks, take out trash and sweep/mop the office floor as needed,
Pick up and deliver mail,
Understand and agree to follow the College's Use Policy, as well as the Student Internet Access Policy,
Learn how to troubleshoot and solve computer related problems,
Learn the different components in a computer and how they work,
Learn how to identify as well as navigate current Microsoft Windows operating systems and products,
Learn to be proficient in internal software used on campus,
Learn computer terminology and how to communicate technical terms to others in the department or to external companies for support,
Use current techniques, skills, and tools necessary to adequately troubleshoot campus related technical problems,
Acquire the skills necessary to succeed as an IT technician in the field,
Understand the procedure in reformatting/imaging computers,
Learn coding practices and use that knowledge to improve the College's daily internal processes,
Learn how to disassemble/reassemble parts in different technical hardware effectively.