Retail Operations Student Worker
Required Schedule Flexibility
(1-5 scale with 5 as most flexible): 4
The Retail Warehouse is a distribution center that holds and distributes product for the Campus Guest Destinations along with the ecommerce business. The warehouse is open Monday through Saturday business hours and during peak shipping times hours are possible to change. The Retail Operations department is responsible for distribution guest destinations such as: Keeter Center gift shop, Edwards Mill, Fruitcake and Jelly Kitchen, Stained Glass and Candle Shop, and the Ralph Foster Museum. Also, maintaining packing for ecommerce, receiving in orders, call center assistance, and POS/inventory management support.
Primary duties and responsibilities:
Help provide the best representation of our campus products through distribution and inventory management,
Proper package and shipping of product to guests,
Keep warehouse neat and clean at all times,
Assist guest destinations with POS support,
Receiving in product and labeling.
Secondary duties and responsibilities:
Help in other areas of the Guest Destination operation if needed,
Ability to help with ordering from outside vendors.
Maintain a friendly attitude,
Exceed guest expectations,
Knowledgeable about their job duties,
Follow all service standards,
Dependable and flexible with work schedule,
Maintain uniform and personal appearance standards,
Be adaptable to quick changes,
Accept instruction from supervisory staff and execute them to the best of your ability,
Ability to remain calm under pressure and be able to multi-task.
Set a positive example for others,
Work consistently well with peers and or as an individual,
Visionary in being able to see growth through all that you do.
The student will:
Demonstrate dependability by managing required hours, in proper uniform, knows and follows work place policies and procedures, and completing assigned tasks in an efficient manner,
Have a complete understanding on how to properly and safely handle departmental equipment
Protect guests' personal information, understanding PCI Compliancy.
Know proper action to take with a damaged item.
Ability to work well with a team and individually while keeping a professional and positive attitude,
Maintain equipment and needed supplies, reporting to manager,
Demonstrate effective communication skills with guests, peers , and managers, recognizing the importance of confidentiality and workplace loyalty,
Develop a sense of urgency to work efficiently in a timely manner,
Know departmental emergency procedures and how to safely and calmly handle emergency situations,
Be prepared to assist guests or other students by knowing information about the College and FAQ's about the Guest Destinations.