Position Title:
Front Line Staff
Required Schedule Flexibility
(1-5 scale with 5 as most flexible): 3
Job Description:
The Ralph Foster Museum is open to the public Tuesday through Saturday from 9 am to 5 pm year round. The Ralph Foster Museum houses thousands of items from natural history to firearms to fine arts, and its current mission is to collect, preserve, interpret and display items relating to the history and culture of the Ozark Mountain region.
Primary duties and responsibilities:
Sell admission tickets, museum shop merchandise and check in/receive payment for group tours when they arrive at the Museum,
Provide security for the artifacts and displays,
Assist guests in answering questions about the Museum, the College of the Ozarks and the surrounding area,
Answer incoming phone calls concerning general museum information and forwarding other calls to appropriate permanent staff members,
Perform general cleaning tasks each morning prior to opening such as sweeping, dusting, vacuuming and cleaning the restrooms.
Secondary duties and responsibilities:
Research artifacts for possible display,
Assist permanent staff in collections care and help create exhibits.
Basic Qualifications:
Dependable, self-starting, and able to be at work on time,
Ability to take and follow instructions well and follow the dress code,
Good phone and people skills – ability to communicate effectively and to be able to take detailed written messages for permanent staff.
Desirable Qualifications:
Ability to work well with school age children and senior citizens,
Confidence to handle money accurately,
A pleasant and helpful attitude.
Additional Remarks
The Ralph Foster Museum is open all holidays (except Thanksgiving day and the week of Christmas) and students are expected to work their regularly scheduled hours.
Learning Objectives:
The student will:
Use a cash register, be able to count change back correctly, process tour checks, accept tour vouchers/payments and properly record the visit on Tour Clipboard,
Speak in front of large groups, giving them directions in a clear and concise manner,
Effectively communicate with fellow students and staff, calling when unable to report to work,
Answer the phone in a pleasing and professional manner, being able to give correct information, and able to take concise written messages,
Learn the value of reporting to work on time with a good attitude and willingness to work as needed,
Learn the value of not only clocking in on time, but also reporting to the assigned work station in a timely fashion,
Realize that this is a workstation, which is also a business, with expectations from the public that need to be met,
Follow the dress code,
Perform assigned scheduled tasks and follow procedures outlined in the student handbook,
Multi-task, collaborate, think out of the box, and problem-solve while using intuition, common sense, experience and faith to accomplish the task,
Behave and speak in a professional manner at all times, especially in view of the visitors,
Realize the necessity of a clean environment, not only for the visitors, but for the health of the artifacts as well,
Use proper procedures when handling artifacts, using gloves, maintaining associated artifact record integrity, and following guidelines set by the American Association of Museums,
Appreciate that the student's primary mission is to provide security for a priceless collection of artifacts that will be preserved for many generations to come.