Position Title:
Dobyn's Dining Room Staff
Required Schedule Flexibility
(1-5 scale with 5 as most flexible): 5
Job Description:
The Dolby Dining Room in The Keeter Center operates from 7 am to 8 pm Monday through Saturday, and 7 am to 6 pm on Sunday, 364 days a year (closed Christmas Day). The staff is primarily utilized for guest food service operations; facilitating pleasurable dining experiences for all visitors to, and guests of, The Keeter Center. Due to the diverse operations of the Food Services Department of the Keeter Center, there are many different job assignments available for students.
Primary duties and responsibilities:
Greet, seat, and provide meal service for guests,
Answer the telephone and take reservations,
Be attentive and anticipate guests’ needs,
Assemble food orders for delivery to guests,
Assemble and deliver Room Service orders,
Make change and close guest checks,
Shift sales reconciliation.
Secondary duties and responsibilities:
Clean dining rooms, service lines, and bakery
Assist in Banquet Events,
Basic Qualifications:
Maintain a friendly attitude,
Exceed guest expectations,
Knowledgeable about job duties,
Follow all service standards,
Always arrive in proper uniform,
Dependable and flexible with work schedule,
Maintain uniform and personal appearance standards,
Accept instruction from supervisory staff and execute them to the best of your ability.
Desirable Qualifications:
Detail oriented,
Good organizational skills,
Ability to remain calm under pressure,
Ability to multi-task,
Set a positive example for others,
Work consistently well with peers,
Leadership capabilities.
Learning Objectives:
The student will:
Demonstrate dependability by managing required hours, in proper uniform, knows and follows work place policies and procedures, and completing assigned tasks in an efficient manner,
Ability to work in a fast-paced, professional atmosphere,
Have a complete understanding on how to properly and safely handle departmental equipment, chemicals and blood borne pathogens,
Ability to work well with a team, and individually while keeping a professional and positive attitude,
Maintain equipment and needed supplies, reporting to manager,
Demonstrate effective communication skills with guests, peers, and managers, recognizing the importance of confidentiality and workplace loyalty,
Develop a sense of urgency to work efficiently in a timely manner,
Know departmental emergency procedures and how to safely and calmly handle emergency situations,
Be prepared to assist guests by knowing the building layout and FAQ's about the Keeter Center and the College,
Build guest relationships by sincerely and empathetically interacting with guests,
Strive to deliver high quality dining and hospitality experiences,
Be accountable to a team to deliver your very best,
Embody Christian values in how we interact with, and serve teammates and our guests.